Terms & Conditions

1. Who we are

i Smart (MudraKredit) ("we", "us") is a digital loan consultancy and advisory platform with its office at 3rd FL | PBG | Vashi 400703. We are NOT a bank, NBFC or lender, and we do not lend money, accept deposits or take any lending decisions.

We collect and analyse the information you provide, suggest suitable loan products, and help you apply — online or on call — with our Lending Partners: banks, non-banking financial companies and other financial institutions regulated by the Reserve Bank of India (RBI).

2. Loan sanction is the lender's decision

Sanction, rejection, loan amount, interest rate, tenure, fees and disbursal are decided solely by the Lending Partner as per its own credit policy. Any eligibility amount, EMI or timeline shown on this website (including 'sanction in 24/48 hours') is indicative only and is not an offer, approval or guarantee.

Processing of an application may take up to 60 days depending on the case. Status updates will be shown on your dashboard. We are not responsible for delays or decisions made by Lending Partners.

3. Your consent to share information

By submitting an application you authorise us to share your information, including identity, contact, income and credit details, with our Lending Partners (RBI-regulated banks, NBFCs and financial institutions) and their authorised service providers, solely to process your loan request. Lending Partners may check your credit report with credit bureaus.

You confirm that all information provided is true and complete. Applications with false or misleading information may be rejected.

4. Fees

We do not charge any fee to submit an application on this website. Any processing fee, interest or charge for a loan is set by the Lending Partner and disclosed in its Key Fact Statement and loan agreement, and is payable only to the Lending Partner. See our Fees & Refund Policy.

5. RBI Digital Lending Directions — loan disbursal, servicing and repayment

i Smart (MudraKredit) acts as a Lending Service Provider (LSP) for its Lending Partners (Regulated Entities, "RE"). As required by the Reserve Bank of India (Digital Lending) Directions, 2025 (8 May 2025), Section 9 "Loan disbursal, servicing and repayment":

“RE shall ensure that any fees, charges, reimbursements, etc. payable to LSP are paid directly by the RE and are not charged to or collected from the borrowers separately by LSP.”

“RE shall ensure that all loan servicing, repayment, etc. is executed by the borrower directly in the RE's bank account without any pass-through account/ pool account of any third party, including the accounts of LSP.”

“The flow of funds between the bank accounts of the borrower and the RE shall not be controlled either directly or indirectly by a third-party, including the LSP.”

Accordingly, we do not collect any fee from borrowers, and all EMIs and repayments must be paid only into the Lending Partner's own bank account.

6. Disclosure of Lending Partners

As per Section 8 "Disclosures to borrowers" of the same Directions, each Lending Partner lists on its own website the LSPs it has engaged and the activities they are engaged for. The name of the Lending Partner handling your application will be shared with you by email once the loan is approved and will also be shown on your dashboard, together with a link to that Lending Partner's website.

7. Fraud warning

We always call from our official number. We will NEVER ask for your OTP, PIN, CVV, passwords, or ask you to pay money to a personal account or QR code to get a loan approved. If anyone does so in our name, do not pay and report it at cybercrime.gov.in or call 1930.

8. Loan facilitation figures

The loan facilitation amount displayed on the home page includes both targeted and achieved amounts and is shown for illustrative purposes. It does not represent amounts disbursed by us; all loans are disbursed by Lending Partners.

9. One application per applicant

One email ID and mobile number combination may submit only one application. Duplicate applications will be shown as 'Already Applied'.

10. Investment enquiries

SIP, DEMAT and insurance enquiries are forwarded to registered intermediaries. Investments are subject to market risks; read all scheme documents carefully. We do not guarantee returns.

11. Limitation of liability

To the extent permitted by law, we are not liable for any indirect or consequential loss arising from a Lending Partner's decision, delays, or website downtime. Nothing in these terms limits any right you have under applicable Indian law, including the Consumer Protection Act, 2019 and RBI Digital Lending Guidelines.

12. Grievance redressal

For any complaint, write to our Grievance Officer at our office address above. We will acknowledge within 7 days and aim to resolve within 30 days. For complaints about a loan, you may also approach the Lending Partner's grievance officer and the RBI Integrated Ombudsman (cms.rbi.org.in).

13. Governing law

These terms are governed by the laws of India, and courts at Navi Mumbai shall have jurisdiction.